Behind the Heroku Platform: How We Create Non-events for Customers

As an SRE (Service Reliability Engineer) at Heroku, one of the things I’m exposed to is how much work happens behind the scenes in order to create what we call “non-events” for you, our users. A non-event is turning something that would typically create work for an application hosted on traditional infrastructure into something that the user won’t even notice. This is something we put a lot of energy into because we believe in letting our users run apps instead of managing infrastructure. We make this investment because we know that for every hour you spend managing infrastructure, that’s an hour less spent on building or maintaining your application. We know that you need to be able to...